PAYMENT, SHIPPING & RETURNS

Production

All pieces at Kaydee Gems are made to order by our skilled metal smiths. Creating quality goods with attention to detail takes time. Our normal production time is 2 to 3 weeks after receiving your 30% deposit; however, production time varies depending upon order quantity. You will be notified of your order’s production time soon after order placement. Please note, orders placed during the holiday season may incur longer production times.

Payment Terms

  • 30% deposit before production
  • 70% balance before shipment

Transactions fee

We require payment to be made in full amount as shown on the pro-forma invoice, as standard practice, customers are responsible for all the processing fees.

Shipping and Fulfilment

We are located in the heart of Bangkok and have 8 year’s experience of shipping fine jewelry to customers worldwide. We ship using FedEx International Priority service, which is most trusted and reliable. All orders ship with tracking and insurance and require an authentic signature on delivery for added security. In the case that no one is available at your given address when FedEx attempt to deliver, you can arrange for delivery at a more convenient time.

We also ship orders through USPS, and DHL, however, shipping options are selected based on order value. For additional shipping arrangements we recommend reaching out to our service team at sales@kaydeegems.com.

We are not liable for any shipping delays via Fedex, USPS or DHL. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

Order Tracking

When your order ships, we will send you a FedEx tracking number which you can use to accurately locate your package and check its expected delivery date and time.

Import Tax and Duties 

​***Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. ***

Please check with your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

Return Policy

Custom Orders Return Policy

Casting and finished jewelry made from gold, platinum and palladium may be returned for full credit within 60 days from the invoice date. Kaydee Gems reserves the right to accept or deny returned castings and finished jewelry. 

A credit will be provided for the lesser of the metal value on the invoice date or current metal market pricing. A Minimum $10.00 return fee for Gold and Minimum $25.00 fee for Platinum will be applied.

Casting and finished jewelry returned after 60 days from the invoice date may be eligible for a partial credit at the discretion of Kaydee Gems.

Credit will not be offered for any metal that has been heated, soldered or rhodium plated.

Catalog Orders Return Policy

 When desiring to return an item, an RA (Return Authorization) number is required. Please contact our customer service within 15 days of the invoiced date to request an RA number. Obtaining an RA number does not guarantee the acceptance or credit of the returned items. The items being returned must be received by Kaydee Gems within 15 days of receiving an RA number. Failure to return items within the time period will void the Return Authorization. Please put the RA number visibly on the outside of the package being returned. Packages without an RA number will be refused at your expense.

  1. Full credit will be given for any item returned for manufacturing defects only after being received & inspected by Kaydee Gems.
  2. All finished items are not returnable without authorization. A finished item includes any pieces that have been polished & set with stones (or items that have been altered, sized, set with customers stones, or custom made).
  3. Items being returned that were ordered as Cast & Polished or a Pre-Polished Casting are subject to a restocking fee of 15% and the incurred shipping charges.
  4. Design fees are not refundable.